Privacy Policy

At Jiwan Jyot Physiotherapy Clinic ("JJPC", "we", "us", or "our"), your privacy and the confidentiality of your personal information are important to us. This Privacy Policy describes how we collect, use, store, disclose, and protect the information you provide when you visit our website, submit an enquiry, or interact with our clinics in Moga and Ludhiana, Punjab, India. By using our website, you consent to the practices described in this policy.

01Information we collect

We collect information in the following ways:

Information you provide to us

• Your name, email address, and telephone number when you submit our contact or enquiry form.
• The subject and message content of your enquiry, which may include details about your health concern or the treatment you are seeking.
• Any additional information you voluntarily share with us by email, phone, or in person.

Information collected automatically

• Basic technical data such as your browser type, device, operating system, and the pages you visit on our website.
• Approximate location and referral source, collected through standard website analytics to help us understand how visitors use our site.

02How we use your information

We use the information we collect for legitimate purposes connected to providing our services, including to:

• Respond to your enquiries and answer your questions.
• Schedule, confirm, and manage your appointments.
• Provide, maintain, and improve our physiotherapy services and your experience with us.
• Contact you regarding your query, appointment, or ongoing care where relevant.
• Improve the content, performance, and usability of our website.

03Health information & confidentiality

Any health-related information you share with us is treated with the strict confidentiality expected of a healthcare provider. Clinical records created during the course of your treatment are maintained securely and are accessible only to the treating practitioner and authorised clinic staff involved in your care.

04How we protect your information

We take reasonable technical and organisational measures to safeguard your personal information against unauthorised access, alteration, disclosure, or destruction. Enquiries submitted through our website form are handled confidentially. While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

05Sharing your information

We respect your privacy and do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• With trusted service providers who assist us in operating our website or clinic, under confidentiality obligations.
• Where required to do so by law, regulation, or valid legal process.
• To protect the rights, safety, or property of our patients, staff, or clinic.

06Cookies & tracking

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, and understand how the site is used. You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of some parts of the website.

07Third-party links

Our website may contain links to external websites, including maps, social media, and messaging platforms. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any external site you visit.

08Your rights

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of any inaccurate or incomplete information.
• Request deletion of your personal information, subject to any legal or clinical record-keeping obligations.
• Withdraw your consent to our use of your information at any time.

09Retention of information

We retain your personal and clinical information only for as long as necessary to fulfil the purposes for which it was collected, to provide ongoing care, and to comply with applicable legal and record-keeping requirements.

10Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be posted on this page with the updated date shown above.